Our domestic shipping charges will vary based on your location. We aim to have your products delivered within 3 to 5 working days of you placing the order, however, in some scenarios it could take a bit longer. Delivery period can also be impacted by holidays, strikes, weather or bandhs.
In the event of a lost or missing package, please contact the logistics provider for assistance with the provided tracking number. Once a package leaves our hands there is only so much we can do. We will however assist and help guarantee your package was delivered correctly as best we can. If you require additional assistance, please email firstname.lastname@example.org
In the event of a package that is returned to Brewing Notes Coffee due to insufficient or in proper address using the information provided by the Customer, customers may be required to pay for additional postage to re send the package.
Return & Exchange Policy
We aim to provide you with the absolute best in quality, but realise that sometimes there might be issues.
Damaged/Defective product: In case the packaging, or the product was defective or damaged, then please raise it with us at email@example.com. Subject to verification (To be approved by Quality team), we will have a pick up arranged and replace the order.
Incorrect product/quantity shipped: In case we have shipped the wrong product or incorrect quantity, please flag it at firstname.lastname@example.org and we will have it replaced with the correct product.
Please allow us 7 days to arrange the replacements.